Shipping & Returns Policy
Item design & details may vary slightly from provided image.
Icebox Diamonds & Watches does not accept returns or issue refunds for any reason
We do allow (1) exchange within 14 days of the purchase date.
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Pendants FAQ
Find answers to common questions about our pendants, from materials and care tips to sizing and warranty information
What materials are your products made of?
Our pieces are crafted from high-quality metals, including 14k gold (available in rose, white, or yellow), as well as other premium metals like platinum and stainless steel.
Are the products safe for sensitive skin?
Absolutely! Our products are completely hypoallergenic and safe for all skin types.
How can I keep my jewelry in good condition?
Regular care is essential. We recommend using the special cleaning products available on our site to maintain the shine and durability of your pieces.
Is there a warranty on your products?
Yes, we offer a one-year limited warranty that covers significant manufacturing defects and normal wear and tear. Please note, customer negligence and damage to diamonds over 0.10ct are not covered. Icebox reserves the right to repair or replace items at its discretion.
How do I repair my jewelry?
Our repairs are warranted for six months from the repair date. This warranty covers defects in materials or workmanship on the specific repairs we handle. It excludes normal wear and tear, invisible set items, and diamonds over 0.10ct.
Do you offer multiple payment options?
Definitely! We accept a variety of payment methods including credit and debit cards, PayPal, BitPay, Zelle, and wire transfers. Simply email orders@icebox.com, and our Online Sales Team will assist you with the payment process.